Frequently Asked Questions

General

How to locate my access code?

Please login to your account, using the email and password you created during checkout. Head to your profile and look under “Orders”.

Click here for video guide

How to login into my Blended Learning account?

Go to Learning Platform and choose the platform for your subject.

How long will it take for the access code to be ready?

It will take up to 3 working days from the day you placed your order, working day is from Monday to Friday.

How do I redeem the book purchased?

Please refer to the registration guide shared during the in-class or online explanation.

I clicked on the exercises or activity, but there is no response.

It is likely due to the pop-up blocker of your browser, below are ways to solve it.

Google Chrome

Open Chrome and navigate to Settings (three vertical dots -> Settings).
Go to Privacy and security -> Site Settings.
Scroll down to Pop-ups and redirects.
Under the Allow section, click Add.
Type https://mlm.pearson.comand click Add.

Mozilla Firefox

Open Firefox and navigate to Settings (three horizontal lines -> Settings).
Go to Privacy & Security.
Scroll down to the Permissionssection and find Block pop-up windows.
Click ..
In the Address of website field, type https://mlm.pearson.comand click Allow.

Safari (on Mac)

In the Safari app, choose Safari -> Settings (or Preferences).
Click Websites -> Pop-up Windows.
Find the Pearson MyLab website (e.g., pearson.com) in the list.
Click the pop-up menu for the site and choose Allow.

CENGAGE (MindTap, WebAssign and CNOWv2)

Who to email if I am facing issues with these platforms?

To contact the technical team, you can email to my.hedtechsupport@cengage.com and include the information below:

Your username and for Cengage Platform
Your Access Code
Your lecturer Course Key
Briefly describe your WebAssign account technical issue

Along with a screenshot of any error message

Where to find my Course Key?

Please refer to the registration powerpoint guide shared during the student guide session.

What to do if I joined the wrong Group/Course Key?

You can email to my.hedtechsupport@cengage.com and include the information below:

Your username and for Cengage Platform
The correct Course Key
Include this message “Please help to move me to this correct Course Key”

Pearson (Mylab and Mastering)

How to get help if I am facing issues with these platforms?

Via email

Email to Pearson Technical support hecs.asia@pearson.com

Your MyLab Username and Email =
Your full name =
Subject name and code =
Group / Kumpulan / SET =
Your Pearson MyLab Access code =
Your lecturer Course ID (in student guide PPT during the briefing session) =

Briefly describe your technical issue =

Picture of your error message

Via live chat

Please go to the link below

https://support.pearson.com/getsupport/s/contactsupport

Select Malaysia -> click Learner -> click Technical Support -> click Chat 24/7

What to do when I key in the Course ID and it says "Your instructor's course is not accepting registration"?

Please send a Whatsapp message to the contact number shared during the registration session, along with the Course ID.

What to do if my temporary access has expired and I am not able to redeem the access code?

You can either create a new account using a new email and new username

You can create a new account using the SAME email but with a DIFFERENT username

Please proceed to redeem the Course ID and access code immediately after completion

McGraw-Hill (CONNECT)

Who to email if I am facing issues with this platform?

Please email to Mr Sew at JunWu.Sew@mheducation.com and include the information below.

Your name and email
Which university you are from
Your subject code
Please state what is your issue

What if I joined the wrong group/set?

Please open the correct registration link, and join using the same email you have created during registration on the first session.

Where can I find my registration link?

For the same subject, there might be a few group/set with their specific registration link/QR code, which is available in the registration powerpoint slide.

What if the slide do not have my group/set available?

Please Whatsapp to the contact number in the registration powerpoint guide, and inform that you need assistance on this issue along with your SUBJECT CODE and which group/set you are from that is missing.

John Wiley (WileyPlus)

Who to email if I am facing issues with this platform?

Please email to Ms Jess at jho@wiley.com and include the information below.

Your name and email
Which university you are from
Your subject code
Please state what is your issue

Where can I find my Course Section ID?

It is available in the registration powerpoint guide shared during the guide session.

What is my registration code?

The registration code is the access code your purchased, which you can locate either by logging in and check under your “Order” section, or check through your email.